FAQ's
See below for common inquiries or contact us directly via email at info@timberandtulip.com or by calling our store location at (612) 916-7465.
What makes Timber & Tulip's furniture unique?
Timber & Tulip’s furniture stands out due to our commitment to quality and customization. We design and fabricate each Timber & Tulip piece locally in Minnesota, using premium materials and craftsmanship.
In addition to our Timber & Tulip designs, we also offer a curated selection of high-quality brands that also offer extensive customization options to fit your personal style and needs.
For those who prefer a straightforward approach, we also offer a range of products available for purchase as-is, with no customization needed, which you can browse in our online catalog.
How do I place a custom furniture order?
If you know your exact specifications and are simply looking to place a custom furniture order, you email us directly at info@timberandtulip.com or call us at (612) 916-7465.
If you need help in finalizing the specifications of your custom order, we recommend scheduling a consultation so that we have some dedicated time to help make your selections. As part of the consultation, we’ll guide you through the design process, including material selection, finishes, and dimensions.
Once we have your specifications, we’ll provide a quote and timeline. After your approval, our artisans will craft your unique piece.
If you prefer a ready-made option, you can browse our collection of products available for immediate purchase here.
What brands does Timber & Tulip carry?
At Timber & Tulip, we pride ourselves on offering a curated selection of high-quality brands. Our collection includes:
Each brand is chosen for its exceptional craftsmanship and design, ensuring you have access to a diverse range of stylish and durable products.
Are all of the brand products available on the Timber & Tulip website?
Not all products from our brands are featured on our website. We showcase a curated selection of our favorites online. For the complete range, we recommend visiting each brand's website directly. If you need assistance with a specific product or order, our knowledgeable team is here to help.
Can I see a sample of the materials before ordering?
Yes, we offer material samples for many of our products. Contact us at info@timberandtulip.comor (612) 916-7465 with your sample request.
How long will it take to receive my order?
Delivery times can vary based on the product type and manufacturer. Here's a general guide:
- In Stock (1-2 weeks): T&T gift and décor items, select Made Goods products, Decorum pillows, and lighting.
- Made-to-Order (2-3 weeks): Rugs and framed photography.
- Made-to-Order (4-8 weeks): Made Goods upholstery items.
- Made-to-Order (8-10 weeks): Timber & Tulip, Kao, and Dinec products.
- Made-to-Order (10-14 weeks): Hickory Chair.
If there are any changes to the estimated lead time, our team will notify you as soon as possible.
Do you offer white glove delivery services?
Yes, we offer white glove delivery services. After completing your order, a team member will contact you to discuss this option. We’ll provide a shipping quote along with your official sales order for your approval within 24-48 hours.
What is your return policy?
Custom furniture is made to your specifications and is non-returnable. For non-custom items purchased as-is, please refer to our standard return policy. Contact us within 7 days of delivery for issues or potential exchanges.
How do I care for my wood furniture?
Dust your wood furniture with a soft, dry cloth. For cleaning, use a damp cloth with mild soap and avoid harsh chemicals or excessive water. Keep the furniture away from direct sunlight, if possible, and maintain consistent humidity levels to preserve the finish.
Can I customize the size and color of your curated furniture brands?
Many of our curated furniture brands offer customization options for size, color, and other features. Check the product listings for specific details or contact us for assistance. We also offer a selection of products available for immediate purchase as-is, with no customization needed.
Do you offer design consultations?
Yes, we offer design consultations to help you create the perfect piece of furniture for your space. Our design experts assist with selecting materials, finishes, and designs. Schedule a consultation through our website or contact us directly at info@timberandtulip.com. For ready-made options, you can directly choose from our curated online selection.
What are your payment options?
We accept various payment methods, including major credit cards, PayPal, and bank transfers. For custom orders, a minimum 50% deposit required, with the balance due upon completion before delivery. Ready-made items can be purchased directly with full payment at checkout.
How do I track my order?
Once your order is shipped, we will provide a tracking number and updates on its status. You can use this information to monitor the progress of your delivery through our shipping partner’s website.
Are your products eco-friendly?
We are committed to sustainability and use environmentally responsible practices in our design and fabrication processes. All of our wood product is sourced from sustainable suppliers.
What if I need to make changes to my order?
For custom orders, changes may be limited depending on the stage of production. Contact us as soon as possible if you need to make adjustments. For ready-made products, changes are not typically possible once the order is placed, but please reach out if you have any concerns.
Where is your furniture made?
All Timber & Tulip custom furniture is designed and fabricated locally in Minnesota. We also offer a curated selection of high-quality, ready-made furniture from reputable brands that are all fabricated in the USA.
How can I contact customer support?
Contact our customer support team through the contact form on our website, via email (info@timberandtulip.com), or by calling our store location at (612) 916-7465. We’re here to assist with any questions or concerns regarding your order or our products.